Additional Fees & Package Policies
To ensure smooth processing and efficient handling of all shipments, the following fees and policies apply.
Fees that may apply to your shipment
Improper Labelling / Missing Mailbox Number
US$5.00 per package
A package is classified as unknown when your Sendorah Xpress mailbox number is missing, incorrect, or cannot be matched to an account.
Repacking & Special Handling
US$15.00 per package
Applies to packages requiring repacking, additional protective materials, or special handling due to size, condition or packaging requirements.
Lost Package Investigation
starting at US$25.00
Applies when an extended investigation is required for a reported missing package — shipment verification, tracking review, warehouse communication and carrier follow-up.
How to avoid delays and additional charges
- Always include your Sendorah Xpress mailbox number on every package label.
- Ensure all shipping information is accurate before your package is sent.
- Collect packages promptly after receiving your arrival notification.
Incorrect or missing information may result in processing delays, additional fees, or your package being classified as unknown.
Collect within 30 days
Storage fees apply to packages that remain uncollected after 30 days from arrival notification.
Unclaimed packages
Packages that remain uncollected or unclaimed after 60 days may become subject to disposal or auction, in accordance with Sendorah Xpress company policy and applicable regulations.
Weight rounding policy
All shipment weights are rounded up to the next whole pound.
1.2 lbs = 2 lbs · 2.1 lbs = 3 lbs · 5.8 lbs = 6 lbs
Address your packages correctly
Every shipment sent to our warehouse must carry the right information, or it cannot be matched to your account.
Label requirements
Every shipment sent to our Florida warehouse must include the following on the shipping label:
- Customer's full name (must match your Sendorah Xpress account name)
- Full street address
- City, State and ZIP Code
- Sendorah Xpress mailbox number (mandatory)
Your personal U.S. and China addresses — including your mailbox number — are issued when you create your free account.
Get my shipping addressesInvoice requirements
To help prevent customs delays, all packages must include:
- Valid tracking number
- Original purchase invoice or receipt
Customs review process
Packages with an invoice value over US$100 may be flagged for customs review. Flagged packages may require your TRN, the original PDF invoice and additional customs documentation.
Applicable duties and taxes are assessed by the Jamaica Customs Agency, and shipments are released only after required customs payments have been confirmed.
Important customs notice
Do not submit altered, edited or falsified invoices. Incorrect documentation may result in customs penalties, shipment delays, seizure of goods, or additional charges.
Customers are responsible for providing accurate and complete shipping information and documentation. Sendorah Xpress is not responsible for customs delays, additional charges or shipment holds caused by missing, incorrect or incomplete information.
Shopping service terms
- Full payment is required before any purchase is made.
- Once an order has been placed with the retailer, no refunds or cancellations will be accepted.
- Customers are responsible for all customs duties, taxes and government fees upon arrival in Jamaica.
- Sendorah Xpress is not responsible for retailer delays, stock issues, cancellations or supplier-related delays.
- Customers must confirm all order details — including size, colour, quantity and specifications — before payment.
Shipping times & frequency
| 🇺🇸 USA · Air | 5 times weekly |
| 🇺🇸 USA · Sea | 7–14 days |
| 🇨🇳 China · Air | 7–14 days |
| 🇨🇳 China · Sea | 1–2 months |
Delivery times are estimates and may vary depending on customs clearance, weather conditions, carrier schedules, shipment volume and other factors outside of Sendorah Xpress's control.